Managing change in IT outsourcing arrangements

Effective IT Outsourcing Arrangements

IT outsourcing is about contracting technology services to a third-party but involves much more than the contractual definition of the arrangement. Structuring the alliance, managing the relationship and planning for the business must complement the contractual arrangements. It is not until all of these elements are aligned that IT outsourcing is likely

Managing IT Outsourcing Performance

In the current environment of IT organizations, externalization of services and processes to an external and specialized organization (Raisinghani, Starr, Hickerson, Morrison, & Howard, 2008) constitutes an extended practice known as Outsourcing (Barthelemy, 2003). Outsourcing is the process by which an organization moves or uses certain resources to carry specific tasks for an external organiz...

Managing Complex IT Outsourcing--Partnerships

This article discusses the management of complex IToutsourcing partnerships from the perspective of both outsourcing companies and IT-suppliers. The research project included 24 interviews with business and ITexecutives of outsourcing companies, executives of ITsuppliers and experts. This article aims to provide a better understanding of managing complex IToutsourcing partnerships by proposing ...

Knowledge Sharing in Globally Distributed IT Outsourcing Arrangements

Managing the Risk of IT Outsourcing

CIRANO Le CIRANO est une corporation privée à but non lucratif constituée en vertu de la Loi des compagnies du Québec. Le financement de son infrastructure et de ses activités de recherche provient des cotisations de ses organisations-membres, d=une subvention d=infrastructure du ministère de l=Industrie, du Commerce, de la Science et de la Technologie, de même que des subventions et mandats ob...